Privacy Policy

1. Introduction

Welcome to PDF API Hub. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prefillpdf.com and use our SaaS services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information for various purposes to provide and improve our Service to you.

• Account Information: When you register for an account, we collect personal information such as your name, email address, and any other details you provide to set up your profile.
• Payment Information: We use Stripe for payment processing. We do not directly store your credit card details or other sensitive payment information on our servers. All payment transactions are processed securely by Stripe.
• API Usage Data: When you use our API, you send input data (e.g., PDF files, JSON data) and receive output data (e.g., processed PDFs). We process this data to fulfill your API requests. Crucially, all input and output data related to API calls is deleted immediately after the API call is completed. We do not store this data on our servers.
• Template Files: For your convenience and to enable the Service, you may upload template files (e.g., PDF templates). These template files are the only user-provided files that are saved on our servers. They are stored securely and are accessible only by you.
• Tokens: We use authentication tokens to manage your access to the Service and API. These tokens are securely generated and stored to ensure only authorized access.
• Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This data is used for analytics and service improvement and is generally non-identifiable.

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To manage your account and provide customer support
• To process your payments and manage your credit balance
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

4. How We Share Your Information

We may share your information in the following situations:

• With Payment Processors: Your payment information is shared with Stripe for the sole purpose of processing transactions.
• With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., hosting, analytics). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Reasons: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of PDF API Hub, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
• We do not share any input or output data from your API calls with third parties, as this data is immediately deleted from our servers.

5. Data Retention

We retain your Account Information for as long as your account is active or as needed to provide you services. As stated, all input and output data from API calls is deleted immediately after processing. Your uploaded template files are retained on our servers for as long as you maintain them in your account.

6. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right to rectify your information.
• The right to object to our processing of your Personal Data.
• The right to request the restriction of the processing of your Personal Data.
• The right to data portability.
• The right to withdraw consent.

Please note that we may ask you to verify your identity before responding to such requests.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.